Assistance Provided By AKO Help Desk
AKO is the largest company intranet in the world. It offers a two way communication platform for soldiers, their family dependents and civilians. The AKO website gives all the necessary and important information about the US Army. It gives an opportunity to the civilians to be a part of the discussions about the current Army system and the models of the Department of Army. Not only this, it also allows its users to create their own hub for the purpose of communication with their relatives and friends.
AKO has been of great help for the army. However, AKO webmail 
and the entire system can be very confusing. This is why the AKO help desk is available. So, if you are facing any problems regarding logging in or any other problem, you can email your query to AKO help desk at their email address – help@us.army.mil.
In case, you want a quick response to your problem, you can speak to the concerned people by contacting them at their AKO help desk number. For all commercial queries, you can contact them at 1-703-704-4357 and for all DND purposes; contact them at 312-654-4357.
You can contact AKO help desk for any query regarding registration, renewal of accounts, definitions of terms that are unfamiliar with civilians, resetting of passwords and availing of any feature.
It has been observed and noted that most of the calls received by AKO help desk are that of the wives of deceased soldiers. They call for sponsorship to have a permanent account. They seek to be a part of the virtual community so that they can receive updates on the families of soldiers in their husband’s units.
AKO help desk provides step by step assistance to the family dependents for updating their accounts and for having full access to memorial pages, unit information, benefit updates, army news links, casualty/survivor information, white pages and benefit updates. With the help of AKO help desk, they get direct access to MyPay. It also enables them to send and receive emails, participate in the forums of AKO and create sites.
Apart from the family dependents of the deceased army members, there are users calling the AKO help desk who have problems with their registrations. Most of these users are the civilians and family members of soldiers who are not linked to DEERS system. The help desk provides them assistance in contacting Casualty Assistance Officers.
The help desk also gives latest updates to the families of the army members on the status of their units. It is also useful in locating the infantry division.
AKO help desk is treated as a bridge of access to both soldiers and civilians.
